Gardeners Bedford Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Bedford Park provides gardening and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or organisation requesting the services.

Company means Gardeners Bedford Park, the provider of the services.

Services means gardening, garden maintenance, lawn care, hedge cutting, planting, clearance and any other related services provided by the Company, as agreed with the Client.

Site means the garden or outdoor area at which the Services are to be carried out.

Agreement means the contract between the Client and the Company, incorporating these Terms and Conditions and any written or verbal quotation or service confirmation.

2. Scope of Services

The Company provides domestic and commercial gardening services within Bedford Park and surrounding areas. The precise scope of the Services will be confirmed at the time of booking, based on the Client’s requirements and the Company’s assessment of the Site.

Any description of Services given by the Company is an estimate of what can reasonably be achieved, subject to Site conditions, weather, access, safety considerations and applicable laws or regulations. The Company reserves the right to adjust the scope where necessary for practical or safety reasons. Any substantial change will be discussed with the Client and may result in a revised quotation.

3. Booking Process

3.1 The Client may request a quotation verbally or in writing, providing accurate information about the Site, access and the requested Services. The Company may request photographs or conduct a Site visit to assess the work before confirming a quotation.

3.2 Quotations are given in good faith, based on the information supplied and the Company’s initial assessment. If, on arrival at the Site, the Company finds that the conditions or scope differ materially from what was described, the Company may revise the quotation or decline to carry out the work.

3.3 A booking is deemed confirmed once the Client has accepted the quotation or service proposal, verbally or in writing, and the Company has agreed a date and time for attendance. For certain jobs, the Company may require a deposit or prepayment before confirming the booking.

3.4 The Company aims to arrive at the agreed time but cannot guarantee precise timings due to traffic, weather or operational delays. The Company will make reasonable efforts to inform the Client of any significant delay or need to reschedule.

4. Access and Client Responsibilities

4.1 The Client must ensure that the Company has safe and reasonable access to the Site at the agreed time, including access to gates, paths, parking where reasonably possible, and any required communal areas.

4.2 The Client is responsible for keeping pets, children and other third parties away from the working area for the duration of the Services, and for ensuring that any hazards at the Site are disclosed to the Company before work commences.

4.3 The Client must inform the Company of any known underground services, cables, pipes, irrigation systems or other features that could be affected by the Services. The Company is not responsible for damage to any such items that were not disclosed or could not reasonably have been identified.

4.4 If access is not available at the agreed time, or if the Site is not in a suitable condition for the Services to proceed, the Company may charge a call-out fee or a proportion of the agreed price to cover lost time and costs.

5. Materials, Equipment and Standards

5.1 The Company will provide its own tools and equipment required for the Services, unless agreed otherwise. All equipment remains the property of the Company at all times.

5.2 Where materials such as plants, turf, soil, mulch or fertilisers are supplied, the Company will take reasonable care to source suitable and good-quality products. Natural variations in plant growth, appearance and survival are outside the Company’s control and cannot be guaranteed.

5.3 The Company will carry out the Services with reasonable care and skill, in accordance with industry practices for gardening work and in compliance with applicable health and safety regulations.

6. Pricing and Quotations

6.1 Prices may be quoted as a fixed fee for a defined scope of Services, or as an hourly or daily rate. Quotations will specify the charging basis and any assumptions on which they rely.

6.2 Unless expressly stated otherwise, prices are exclusive of any government taxes or fees that may apply. If such charges are introduced or changed, the Company may adjust the total price accordingly.

6.3 Quotations are generally valid for 30 days from the date given, unless withdrawn or varied by the Company in writing. Acceptance of a quotation after this period may require a revised price.

7. Payments

7.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the Services for one-off jobs, or within the agreed period for ongoing maintenance contracts.

7.2 The Company may accept a range of payment methods, including electronic transfers and other standard forms of payment accepted in the United Kingdom. Cash payments may be accepted at the Company’s discretion. The Client is responsible for ensuring that funds are cleared and available.

7.3 For larger projects or where materials must be ordered in advance, the Company may require a deposit before commencing work. This deposit may be non-refundable in whole or in part, particularly where materials have been purchased specifically for the Client.

7.4 If the Client fails to make any payment by the due date, the Company reserves the right to charge interest on the overdue amount and to suspend or cancel further Services until all outstanding sums are received.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed, at least 24 hours notice is required for standard visits, and at least 72 hours notice for larger or full-day bookings.

8.2 If the Client cancels with less notice than required, the Company may charge a cancellation fee to cover allocated time and costs, including any non-refundable materials or travel already incurred.

8.3 The Company may need to cancel or postpone Services due to severe weather, staff illness, safety concerns or other circumstances beyond its reasonable control. In such cases, the Company will aim to reschedule the visit at a mutually convenient time, and no cancellation charge will be applied.

8.4 If the Client repeatedly cancels or reschedules booked visits, the Company reserves the right to require prepayment, adjust terms, or decline further bookings.

9. Waste Handling and Environmental Regulations

9.1 The Company will comply with applicable waste and environmental regulations when handling and disposing of green waste arising from the Services.

9.2 Unless specifically included in the quotation, removal of green waste from the Site may incur an additional charge to cover transport, disposal fees and time. This will be explained to the Client in advance where possible.

9.3 Where practical and at the Client’s request, the Company may leave green waste on Site for composting, mulching or council collection. The Client is then responsible for any further handling or disposal.

9.4 The Company will not remove or dispose of hazardous waste, contaminated soil, chemicals, asbestos or other materials that fall outside normal green waste. If such materials are encountered, the Company may suspend the Services until the Client arranges safe removal by a licensed contractor.

10. Health and Safety

10.1 The Company will take reasonable steps to protect the health and safety of its staff, the Client and others at the Site, including using appropriate tools, protective equipment and working practices.

10.2 The Client must not ask the Company to carry out any work that is unsafe, unlawful or beyond the Company’s competence or equipment capabilities. The Company may refuse to perform any activity that it reasonably considers to present an unacceptable risk.

10.3 The Client must promptly notify the Company of any accident, injury or damage occurring during or immediately after the Services that may be relevant to the work carried out.

11. Liability and Limitations

11.1 The Company will use reasonable care and skill in providing the Services. If the Client is dissatisfied, the Client must notify the Company as soon as possible so that issues can be investigated and, where appropriate, remedied.

11.2 The Company’s liability for any loss or damage arising from the Services shall, to the fullest extent permitted by law, be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.

11.3 The Company is not liable for:

a. Normal wear, tear and natural deterioration of plants, lawns or garden features.

b. Failure of plants, turf or seeds to establish or thrive, where reasonable care has been taken, since growth depends on weather, soil, pests, disease and the Client’s aftercare.

c. Any pre-existing damage or defects at the Site.

d. Indirect, consequential or economic loss, including loss of enjoyment, loss of profit or loss of use.

11.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under English law.

12. Client Property and Damage

12.1 The Client should remove or protect any fragile items, ornaments, fixtures or equipment in or near the working area. The Company is not responsible for minor accidental damage to low-value items that could reasonably have been removed or protected by the Client.

12.2 If the Company causes damage to property through clear negligence, the Company will, at its option, repair the damage, arrange for repair, or offer fair compensation. The Client must give the Company a reasonable opportunity to inspect and remedy any damage before seeking alternative solutions.

13. Ongoing Maintenance and Aftercare

13.1 The long-term condition of any garden depends heavily on regular maintenance, watering and care by the Client. Any guidance given by the Company on aftercare is for general advice only and does not constitute a guarantee of outcomes.

13.2 For regular maintenance contracts, the frequency and tasks will be agreed in advance. Either party may request changes, which may result in adjustments to the price or schedule.

14. Events Beyond the Company’s Control

14.1 The Company is not liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including extreme weather, natural events, transport disruption, illness, accidents, utility failures or changes in law or regulation.

14.2 In any such event, the Company will aim to inform the Client as soon as reasonably practicable and will resume Services as soon as conditions allow.

15. Amendments to Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s booking will apply to that particular set of Services.

15.2 Any variation to these Terms and Conditions must be agreed by the Company in writing. Verbal agreements or promises are not binding unless confirmed in writing by the Company.

16. Complaints and Disputes

16.1 If the Client has any concerns or complaints about the Services, the Client should raise them with the Company as soon as possible, providing details and, where available, supporting evidence.

16.2 The Company will investigate complaints in good faith and will work with the Client to seek a fair resolution, which may include remedial work, a partial refund or other appropriate steps, depending on the circumstances.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking Services with Gardeners Bedford Park or allowing work to proceed, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.