Terms and Conditions for Gardeners Bedford Park
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Bedford Park. By making a booking, you agree to these terms, which are designed to create a clear, fair, and practical arrangement for both the customer and the service provider. They apply to all standard gardening services, including regular maintenance, one-off visits, seasonal work, planting, pruning, lawn care, hedge trimming, and related outdoor tasks. Please read them carefully before confirming any work.
In these terms, references to “we”, “us”, and “our” mean the gardening service provider operating under the name Gardeners Bedford Park. References to “you” and “your” mean the customer, client, property owner, tenant, or authorised representative making the booking. Where a person books services on behalf of another person, they confirm that they have the authority to do so and that the end customer accepts these terms.
These terms apply to the extent permitted by UK law and are intended for domestic and commercial gardening work arranged in the normal course of business. Any additional agreement, quotation, written note, or special instruction will only override these terms if confirmed in writing by us. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
Booking process begins when you request a quotation, availability check, or service visit. We may ask for information about the size of the garden, access arrangements, the type of work required, and any restrictions that may affect the service. A quotation may be given verbally or in writing and is based on the information available at the time. If the nature of the work changes after booking, we may need to revise the quotation, the timescale, or the scope of work.
A booking is confirmed only when we accept it and, where applicable, you pay any required deposit or initial payment. The booking confirmation may include the date, estimated duration, service description, and any assumptions made for pricing. Gardening Bedford Park services are typically provided on the understanding that safe and reasonable access is available on the scheduled date. If access is restricted, delayed, or impossible due to locked gates, unavailable keys, unsafe conditions, or other obstacles, we may charge for wasted time or rescheduling costs where appropriate.
It is your responsibility to ensure that the area to be worked on is available and, where needed, that pets, children, valuables, ornaments, or fragile items are moved away from the work zone. We may refuse to begin or continue work if conditions are unsafe, if access cannot be gained, or if the requested work materially differs from what was agreed. In such cases, any additional time or labour may be charged at our standard rate or at a rate previously agreed in writing.
Payments must be made in accordance with the quotation, invoice, or written booking confirmation. Unless stated otherwise, prices are quoted in pounds sterling and may be subject to VAT where applicable. We may request a deposit for larger projects, repeat appointments, or work requiring special materials, equipment, or scheduling arrangements. Deposits are usually used to reserve time and cover preparatory costs and may be non-refundable unless we cancel the booking or agree otherwise in writing.
Final payment is due on the date stated in the invoice or, if no date is specified, immediately upon completion of the service. We accept payment methods as communicated at the time of booking or invoicing. If payment is not received on time, we may charge interest and reasonable recovery costs in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise pursue lawful recovery for overdue amounts. We reserve the right to suspend future work until outstanding sums are paid in full.
If the work scope expands during the visit, for example where extra pruning, additional clearance, or unexpected ground conditions arise, we will normally discuss the change before proceeding, where reasonably practicable. If immediate action is needed to protect plants, property, or safety, you authorise us to take reasonable steps and charge accordingly. All estimates are based on the work described at the time of quotation and may vary if the actual conditions differ from those disclosed.
Cancellations and rescheduling must be made as early as possible. If you cancel or reschedule more than 48 hours before the appointment, we will usually try to rearrange the visit without charge, subject to availability. For cancellations made less than 48 hours before the appointment, we may charge a cancellation fee to cover administrative and reserved labour costs. For same-day cancellations, missed appointments, or where we are unable to access the property for reasons within your control, the full call-out fee or agreed minimum charge may apply.
We may cancel or reschedule a booking if weather conditions, staff illness, equipment failure, safety concerns, or other circumstances beyond our reasonable control make performance impractical or unsafe. Where we do so, we will aim to offer an alternative date or a refund of any advance payment for undelivered work, depending on the circumstances. We will not be liable for delay caused by events outside our control, including severe weather, transport disruption, utility failures, or supply shortages.
If you request a change to the agreed work after booking, we may treat this as a variation and adjust the price or timing accordingly. Repeat cancellations, repeated missed appointments, or repeated failure to provide access may result in refusal of future bookings. Gardeners Bedford Park aims to be flexible, but our schedule is planned around allocated labour, equipment, and seasonal demand, so short-notice changes can create avoidable costs.
Liability for loss or damage is limited to the extent permitted by law. We will carry out services with reasonable care and skill, but gardening work can involve natural variation, hidden defects, and pre-existing conditions in turf, plants, paving, borders, walls, fences, and underground services. We are not responsible for damage caused by pre-existing weakness, poor maintenance, hidden decay, pests, disease, drought, flooding, adverse weather, or any condition that could not reasonably be identified before work began.
We do not accept responsibility for items left in the work area unless we have specifically agreed to handle them. You should remove or secure ornaments, cables, furniture, tools, and personal possessions before the visit. Where we are asked to work near fragile structures, newly planted areas, or valuable features, you must tell us in advance. Any instructions to avoid particular areas or objects should be made clear at the time of booking.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. Where we are found liable for loss or damage, our total liability shall, to the fullest extent permitted by law, be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by statute.
Waste regulations and disposal are an important part of our service. Green waste generated during normal gardening work may be collected, bagged, and removed only where this has been agreed in advance or is included in the quoted service. Disposal may be subject to extra charges, depending on volume, type of waste, access, and local disposal costs. We will handle waste responsibly and in accordance with applicable UK environmental requirements, including duty-of-care principles relating to waste transfer and disposal.
You must inform us if the waste includes anything other than standard green waste, such as soil spoil, timber, broken fencing, treated wood, rubble, sharp objects, chemicals, asbestos, or contaminated material. These items may require special handling and may not be accepted as part of a normal gardening service. Where we remove waste on your behalf, ownership of that waste transfers to us only for the purpose of lawful transport and disposal, subject to the agreed terms and any legal obligations that apply.
It is your responsibility to ensure that any waste placed for collection is lawful to remove and does not include prohibited, hazardous, or regulated materials unless we have expressly agreed to deal with them. We may refuse to remove unsuitable waste, or we may charge additional fees if the waste differs from what was disclosed. If a waste carrier record, transfer note, or other documentation is required by law, we may issue or retain the relevant records in line with regulatory obligations.
Work standards and customer responsibilities form the basis of a successful service relationship. You agree to provide accurate information about the property, access, water supply if relevant, and any known hazards, including buried cables, fragile surfaces, hidden drainage, or animal activity. Where we are instructed to use fertilisers, treatments, or specialist products, you should tell us about children, pets, wildlife concerns, allergies, or any restrictions before the work starts. We may decline to use certain products if they are unsuitable for the site or conflict with legal or safety requirements.
We will use reasonable skill and care and aim to complete the service in accordance with the agreed specification. However, gardening work can be affected by season, plant condition, soil quality, weather, and site history. Results may vary and no guarantee is given that every plant will survive pruning, transplanting, treatment, or relocation, especially where the specimen is already stressed or diseased. Any suggestions we provide about future maintenance are general in nature unless expressly agreed as part of a separate contract.
If you act as landlord, tenant, managing agent, or representative, you confirm that you have authority to approve the work and that access arrangements are lawful. You also confirm that the property owner or relevant decision-maker understands the proposed service where necessary. Any failure to obtain permission or coordinate access may lead to cancellation fees or delays, and we are not responsible for disputes between private parties arising from an unauthorised booking.
Governing law and general provisions apply to every booking. These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise. If you are located elsewhere in the UK, the service remains subject to the relevant legal framework as applied through English contract law and any mandatory consumer protections that cannot be excluded.
We may update these terms from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time your booking is accepted will normally apply to that booking unless a change is required by law. No failure or delay by us in enforcing any right shall operate as a waiver of that right. If any provision is held to be unlawful or unenforceable, the remaining provisions will continue to apply.
By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for Gardeners Bedford Park. They are intended to support a professional, transparent, and reliable service relationship. In summary, the agreement covers booking arrangements, payment obligations, cancellation rules, liability limits, waste handling responsibilities, and the governing law that applies to the contract.